PURPOSE OF THE ROLE

Reporting to the Head of Brand Relations, the Assistant Brand Manager will support the effective management of Face the Future's growing brand portfolio, with particular responsibility for managing an allocated portfolio of brands, supporting purchasing across the wider managed brand portfolio, and leading the operational onboarding of new brands once commercial terms have been agreed and carrying out the initial review and analysis of partnership requests from prospective brands to assess their potential fit and whether they should be progressed for further consideration.

Working closely with other members of the team, you will help ensure stock availability, successful brand and product launches and effective day to day brand management. The role provides operational and account management support that enables senior members of the Brand Management team to focus on strategic, growth and commercially important brand relationships.

You will take ownership of agreed activities and outcomes, working closely with the Brand Management Executive who will provide administrative and operational support across purchasing, onboarding, reporting and brand management activity.

This role is ideal for someone with experience in a commercial, buying, brand or supplier facing environment who is ready to take greater ownership of brand relationships and develop their commercial brand management experience.

KEY ACCOUNTABILITIES

1. Manage an allocated portfolio of brands, acting as the main day to day contact, building positive relationships and providing an appropriate level of account management support in line with the needs and commercial importance of each brand.

2. Carry out the initial review and analysis of partnership request forms received from prospective brands, assessing brand fit, customer relevance, product proposition, market opportunity, competitor presence and available commercial information, and recommend whether the opportunity should progress to senior Brand Management for further review and commercial discussion.

3. Take ownership of the operational onboarding of new brands once commercial terms and the decision to proceed have been agreed by senior Brand Management.

4. Create and manage onboarding plans, coordinating actions across the brand, Ecommerce, Content, Marketing, Warehouse and other relevant teams to achieve agreed launch dates.

5. Act as the main operational contact for brands throughout onboarding, ensuring required product, pricing, imagery, content, stock and launch information is obtained, working with the Brand Management Executive to maintain trackers and chase actions, and escalating commercial, contractual or strategic matters where required.

6. Take responsibility for purchasing across an allocated portfolio of brands, working with the relevant brand owners to ensure stock orders reflect agreed forecasts, promotional plans, new product launches, stock position, minimum order values and minimum order quantities.

7. Review suggested purchase orders and relevant sales and stock information, using commercial judgement to recommend appropriate order quantities within agreed parameters.

8. Work with the Brand Management Executive to ensure purchase orders are raised accurately, outstanding orders and deliveries are tracked, and supplier or delivery issues are followed through to resolution.

9. Support existing brands with new product launches, coordinating the information, stock and internal actions required to achieve agreed launch dates.

10. Monitor the performance of allocated brands using sales, stock, demand and other relevant data, identifying issues and opportunities, supporting agreed brand plans and escalating significant commercial or relationship matters to the appropriate senior member of the Brand Management team.

11. Work closely with Ecommerce, Content, Marketing, Customer Experience, Warehouse and other relevant colleagues to ensure brand activity is delivered accurately and on time.

12. Produce and review agreed sales, stock and performance reporting and support competitor and market analysis to inform purchasing, account management and new brand decisions.

13. Maintain accurate knowledge of agreed commercial terms, brand requirements and promotional commitments for allocated brands, working with the Brand Management Executive to ensure systems and records remain current.

14. Support portfolio reviews, including recommendations regarding account management tier and level of support for allocated brands, and identify opportunities to improve purchasing, onboarding and account management processes.

15. Support wider Brand Management projects and initiatives as required.

PERSON SPECIFICATION

Essential:

• Experience within a brand management, buying, merchandising, commercial, supplier relationship or similar role.
• Experience working with external suppliers, brands or commercial partners.
• Organisational and project management skills, with the ability to manage multiple priorities and deadlines.
• Commercial awareness and confidence working with sales, stock and performance data.
• Microsoft Excel skills and confidence producing and interpreting reports.
• Attention to detail, particularly when working with product, pricing, stock and commercial information.
• Ability to communicate both verbally and in writing.
• Confidence building positive working relationships both internally and with external partners.
• Proactive approach with the ability to take ownership, follow actions through and solve problems.
• Ability to put the customer at the heart of everything we do.
• Comfortable working in a fast paced environment with changing priorities.
• Flexible in supporting the wider business where required.

Desirable:

• Experience of purchasing, stock management or working with purchase orders.
• Experience coordinating new supplier, brand or product onboarding.
• Experience creating or supporting brand plans and promotional activity.
• Experience within beauty, skincare, haircare, wellness or a related retail sector.
• Experience using ERP, purchasing or project management systems.
• Experience of competitor or market analysis.
• An interest in developing a career within commercial brand management.

ADDITIONAL INFORMATION

This job description is intended to outline the main duties and responsibilities of the role. It is not exhaustive and may be amended from time to time to meet the changing needs of the business. Employees may be required to undertake other duties that are reasonably consistent with the nature and level of the role.

This role offers an excellent opportunity to build a career within Brand Management. As you develop your commercial knowledge and experience, there will be opportunities to take on greater ownership and progress within the team.

ADDITIONAL INFORMATION

This job description is intended to outline the main duties and responsibilities of the role. It is not exhaustive and may be amended from time to time to meet the changing needs of the business. Employees may be required to undertake other duties that are reasonably consistent with the nature and level of the role.

This role offers an excellent opportunity to build a career within Brand Management. As you develop your commercial knowledge and experience, there will be opportunities to take on greater ownership and progress within the team.

BENEFITS

● 23 Days Annual Leave + 2 extra accrued after 2 holiday years' service, plus bank holidays and your Birthday off!

● The chance to be part of a fast-growing, dynamic business shaping the future of global eCommerce

● A relaxed dress code – with your own branded uniform after probation if you’d rather wear a uniform

● Company social events to bring everyone together

● Free parking on site

● Access to our holiday buy & sell scheme for added flexibility

● Generous staff discount across our wide range of brands, products and in-clinic treatments

● Company pension scheme

● Free tea and coffee, plus each month we hold our company-wide "Beyond The Biscuit" event for department updates, staff recognition and team-building moments (treats included!)

● A team that genuinely values recognition, support, and celebrating each other's wins

● ...and last but not least, a brilliant group of people to work with every day

Job Type: Full-time

Pay: Up to £31,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Ability to commute/relocate:

• Ossett WF5: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have you any experience of working in the retail/beauty industry? Please describe.

Experience:

• Brand Account Management: 3 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Roles and Responsibilities Overview

We are looking for a commercially focused Senior Marketing Manager to lead and shape the next phase of growth at Face the Future. This is a senior leadership role with full accountability for marketing performance across all channels. You will sit within the Leadership Circle and play a key role in driving revenue, improving efficiency, and strengthening our brand position, along with the brands which we retails position in the market.

To own and deliver the marketing strategy and performance of the business, ensuring strong and sustainable revenue growth. This role is responsible for balancing brand development with commercial outcomes, improving acquisition efficiency, and increasing customer lifetime value. You will lead a multi-channel marketing function while working closely with eCommerce, Brand, Customer Service and Operations to deliver aligned, high-impact trading plans.

Key Accountabilities

• Define and lead the overall annual and quarterly marketing strategy aligned with business growth targets, brand joint business plans
• Ensuring communications are aligned across all marketing channels and cross promotional activities between the Face The Future and Luxurious Look brands
• Supporting with the marketing strategy for the clinic
• Working with key stakeholders on developing a best-in-class brand and product launch plan, which delivers high levels of discoverability and purchase levels
• To work with other department leads on communicating, planning and delivering the operational requirements of the business and that relevant updates across all departments are communicated across the entire business.
• Work closely with the other department leads on trading and brand plans and the successful implementation of these across the business.
• Develop clear channel strategies across paid, owned, and earned media
• Ensure marketing activity supports trading plans, promotions, and key commercial periods
• Owning the development and implementation of Retail Media, including brand marketing packages, and bespoke plans, to support brands growth objectives
• Own marketing performance across all channels with clear accountability for growing revenue, efficiency and margin contribution
• Increase the brand awareness, engagement and consideration, building on our positioning as experts in the health and beauty market
• Owning the overall management of the marketing budget, ensuring this is appropriately set and managed in line with business performance
• Contributing to annual forecasting and taking ownership of delivering the plan and agreed KPI’s
• Ownership of all marketing channels from awareness to loyalty, across paid, owned and earned media
• Work with the eCommerce team on the CRM strategy across email and SMS platforms
• Leading on the development of new routes to market to our customers, including complementary partnerships
• Working on the development of custom communication across all platforms, whilst ensuring consistency and effectiveness across all customer touchpoints
• Leading on the development of new testing opportunities, providing business cases for new initiatives aligned to overall objectives and leading on the implementation of all tests
• To be the guardian of our brand guidelines and to evolve these as required
• To be accountable for all existing and new content marketing initiatives, driving new customer acquisition and improving customer retention
• To lead, develop and inspire the marketing team, ensuring all activity is to the expected quality standard and timeframes and the team deliver against their objectives set out, and ensuring strong collaboration with eCommerce, Brand, and Content teams
• Continuously investing time in enhancing your knowledge in both the health and beauty industry and marketing knowledge, and sharing with the team
• Ensuring that AI is embedded into the team, to support with both workflow optimisation and improved decision making
• Work collaboratively with all external marketing agencies to deliver strong results and provide positive challenge, when required
• Appraising new 3rd party suppliers (service and technology), to understand how they can support in achieving our business objectives

Person Specification

• Proven experience in a senior marketing role, ideally within eCommerce and the health and beauty sector
• Strong commercial mindset with clear ownership of revenue and performance metrics
• Experience managing multi-channel marketing strategies
• Combining a creative mindset with the utilization of a data led approach for decision making and comms planning
• Experience leading and developing teams
• Comfortable working in a fast-moving, hands-on environment
• Leads with accountability and takes ownership of outcomes
• Builds strong working relationships across departments
• Communicates clearly and keeps teams aligned
• Encourages open dialogue and constructive challenge
• Balances strategic thinking with practical execution
• Maintains a positive and respectful approach at all times

Job Types: Full-time, Permanent

Pay: From £45,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking
• Store discount
• Work from home

Ability to commute/relocate:

• Ossett WF5 9TQ: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Digital marketing: 3 years (preferred)
• Team management: 3 years (preferred)

Work Location: In person

Please email your CV to dave@customerfirstdigital.com

Position Overview:

Reporting to the Head of Marketing Communications and working closely with teams across the Group, the Beauty Copywriter will craft compelling, on-brand content that informs, inspires, and converts.

You’ll create copy for a variety of platforms, including product pages, emails, landing pages, long-form features, and digital magazine content, ensuring consistency across every touchpoint. You’ll also bring ideas to life through creative storytelling, campaign taglines, and brand messaging that reflect our values and engage our community.

This role would suit someone with around 3–4 years of copywriting experience within beauty, lifestyle, or e-commerce, who is confident writing across multiple formats and channels. An interest in exploring AI tools to enhance creativity, efficiency, and optimisation is highly desirable.

Key Accountabilities:

• Write high-quality, brand-aligned copy across all customer touchpoints, including tactical campaigns, seasonal events, brand launches, and peak trading periods.
• Develop engaging product descriptions, long-form features, and magazine-style content for new launches and editorial storytelling.
• Content creation - confident supporting social content including filming.
• Support the creation of campaign taglines and hero messaging that encapsulate key ideas and resonate emotionally with our audience.
• Produce educational and thought-leadership content for blogs, newsletters, and email communications.
• Translate complex skincare science into clear, benefit-led messaging that connects with our audience and reflects our expertise.
• Proof and edit all written content to ensure accuracy, consistency, and alignment with the Face the Future tone of voice.
• Support affiliate and partnership activity with relevant copy for outreach and promotional materials.
• Optimisation & Strategy
• Create and update SEO-optimised copy using keyword research and performance insights.
• Review and refine existing content to improve conversion rates and search visibility.
• Use analytics and AI-assisted tools where appropriate to identify optimisation opportunities and streamline workflow.
• Stay ahead of beauty and skincare trends to inspire fresh, relevant, and timely content ideas.
• Collaboration & Insight
• Collaborate with all departments, including skin experts, e-commerce, and design teams, to ensure cohesive storytelling across every channel.
• Contribute ideas to monthly and quarterly planning sessions.
• Monitor competitor activity, content trends, and beauty industry developments.
• Identify opportunities to strengthen brand storytelling and customer engagement.
• Support the maintenance and updating of web content and assets where required.

Person Specification

Essential:

• 3–4 years’ experience in a professional copywriting role, ideally within beauty, lifestyle, or e-commerce.
• Stays ahead of beauty and skincare trends to inspire fresh, relevant content ideas.
• Proven ability to adapt writing style for different audiences, formats, and channels.
• Understanding of SEO principles and how content drives traffic and engagement.
• Strong editing, proofreading, and storytelling skills with a meticulous eye for detail.
• A collaborative, proactive mindset with the ability to manage multiple priorities.
• Knowledge, experience and recommendations on how to enhance our current approach to content creation using AI tools.
• Customer-centric approach, ensuring all copy reflects our brand values and audience needs.
• Excellent communication skills and ability to work effectively across teams.
• Flexibility to support the business during busy trading periods, including occasional evenings, weekends, or bank holidays.

Desirable:

• Experience growing a brand’s digital or social audience through content.
• Familiarity with Google Analytics or other performance tools.
• Background in beauty, skincare, or cosmeceuticals.
• Retail or e-commerce experience, particularly within health and beauty.
• Strong understanding of customer behaviour and buying motivators within the beauty sector.
• Passionate about skincare, wellness, and staying informed on emerging trends.
• Experience working with third party partners.
• Motivated, creative, and positive, with a genuine enthusiasm for the Face the Future brand and community.

This role is fully office-based during the six-month probationary period. Following successful completion of probation, employees are eligible to work from home one day per week (Wednesday).

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Work Location: In person